3MR

VoIP (voice over IP - that is, voice delivered using the Internet Protocol) is a term used in IP telephony for a set of facilities for managing the delivery of voice information using the Internet Protocol (IP). In general, this means sending voice information in digital form in discrete packets rather than in the traditional circuit-committed protocols of the public switched telephone network. A major advantage of VoIP and Internet telephony is that it avoids the tolls charged by ordinary telephones for business.

Benefits of VOIP :

1. Cost reduction. As described, there can be a real savings in long distance telephone costs which is extremely important to most companies, particularly those with international markets.

2. Simplification. An integrated voice/data network allows more standardization and reduces total equipment needs.

3. Consolidation. The ability to eliminate points of failure, consolidate accounting systems and combine operations is obviously more efficient.

4. Advanced Applications. The long run benefits of VoIP include support for multimedia and multiuser applications, something which today's telephone system can't compete with service providers.

Many other applications have been identified to be implemented by VoIP. For example, voice messages can be prepared using a telephone and then delivered to an integrated voice/data mailbox using Internet or intranet services. Voice annotated documents, multimedia files, etc. can easily become standard within office suites in the near future. As you business develops, we are likely to see VOIP replace existing private communications networks. This will allow you to run advanced call centre facilities in the future using this network.

To speak to one of our Network consultants regarding the opportunity that VOIP provides, or for advice on telephony systems in general, please call 3MR today on 0207 716 5833.