3MR
offers a range of services to organisations both large and
small. 3MR
already has clients in many diverse markets including legal, retail,
banking, entertainment, manufacturing, government and voluntary
sectors. If you have technology 3MR can improve the
effectiveness and reliability of this technology.
Service
and Support Overview
Support
contracts
Support
contracts are provided to offer a contractual agreement ensuring both
parties understand their responsibilities. These can be customised for
your particular business.
24
hour support
3MR
offers its services throughout the UK with round the clock, all year
monitoring and support available throughout the U.K.
Our
Unique Selling Point
Although
the phrase is overly used in the IT market, 3MR offers a genuinely
unique service dedicated to your specific needs. This is
because the support solutions we deliver apply to your current
business situation, produced to ensure a high degree of Scalability,
speed of resolution while reducing any disruptions during problem
troubleshooting.
Extranet
based client portal - Offering full accountability
We
have developed our own Extranet facilities, providing all our clients
an Internet portal to see everything we have done, charts and reports
of our performance, and various means for you to interrogate our
performance. It also provides an opportunity for you to share
information and provide feedback regarding the service we
offer.
Costs
3MR
has taken a flexible approach to costs. We can either charge you a
flat fee for everything,or a variable charge which is based on time. All our customers are provided with a support matrix, that details the options and costs
available to you.
How
we support you
We
have developed an extensive range of support focused applications and
utilities, these provide us with a unique method of supporting your
company. They allow us to keep support costs low, ensuring a practical efficient fix to your problems.
Services portfolio
3mr provides an extensive range of services and solutions for your business.
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