3MR

3MR understand that every business is unique, because of this we offer various support options that best suit your IT needs.

Our standard Support Contract gives the customer a guaranteed time for 3MR to respond to a request for support. The standard is a 4 hour response although, if specified, this can be lower for critical devices. Most response and resolution times are within minutes.

We are proactive in our approach to IT, which means checking backups, disks and disk space, ensuring that any server errors are acted upon and general house keeping.

Through intelligent monitoring solutions we are immediately informed should a problem occur.

Each support contract contains an SLA (Service Level Agreement) which outlines the role and responsibilities of both parties.

We also provide you with the following:

- After the initial one month trial period, you may terminate the contract with only three months notice.

- You receive a hardware firewall and a remote access solution at no extra charge.

- All the monitoring software is provided at no extra charge.

- Service packs implementation when released by Microsoft.

- Standard software updates are applied.

- Virus scanners are kept up to date.

- Priority response compared to non-service contract customers.

- Access to 3MR's Intranet which provides access to your office resources (email, desktop..) as well as on-line invoice details, historical details of work carried out as well as real-time reports to help reduce your IT costs.

- Backup infrastructure (servers, PCs, printers) can be held in case of system failure.

- Telephone, on-site and remote access support.

Contact 3MR for a free quote.